Privacy Policy

1. Introduction

This Privacy Policy explains how Secure Shop Marketplace SL, owner of the website secureshop.com.es, collects, uses, and protects personal information provided by users when accessing or using our website and services.

Secure Shop Marketplace SL is committed to protecting the privacy and security of personal data and to processing such data in accordance with applicable data protection legislation.

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, or legal requirements. We recommend that users periodically review this page to remain informed about how their information is handled.

2. Information We Collect

Depending on how you interact with our website and services, we may collect personal information such as:

  • Name and surname.

  • Contact information, including email address and telephone number.

  • Company or professional information, where relevant to the services requested.

  • Information provided through contact forms, enquiries, or service requests.

  • Information necessary to provide, manage, or process our services.

  • Technical information relating to your use of our website, such as IP address, browser type, device information, and browsing activity, where applicable.

We only request information that is reasonably necessary for the relevant purpose.

3. How We Use Your Information

Personal information may be used for the following purposes:

  • To respond to enquiries and requests submitted through our website.

  • To provide and manage our digital trust, IT, payment, Escrow, and related services.

  • To communicate with users regarding requested services or transactions.

  • To manage customer and business relationships.

  • To process payments, refunds, disputes, or other service-related operations where applicable.

  • To maintain the security and proper functioning of our website and services.

  • To improve our website, services, and user experience.

  • To comply with applicable legal and regulatory obligations.

Where we send promotional or marketing communications, these will only be sent where there is an appropriate legal basis to do so. Users may unsubscribe from marketing communications at any time.

4. Legal Basis for Processing

Depending on the circumstances, we may process personal data on the following legal bases:

  • Performance of a contract: where processing is necessary to provide a service or manage a contractual relationship.

  • Consent: where you have voluntarily provided consent for a specific purpose, such as certain marketing communications or non-essential cookies.

  • Legal obligations: where processing is necessary to comply with applicable laws or regulatory requirements.

  • Legitimate interests: where processing is necessary for legitimate business purposes, such as maintaining website security, preventing fraud, managing business relationships, or improving our services, provided that these interests do not override the rights and freedoms of individuals.

5. Data Security

Secure Shop Marketplace SL takes appropriate technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, loss, or destruction.

We continuously review and improve our security measures in accordance with the nature of the information processed and the risks associated with our services.

However, no method of transmission or electronic storage can be guaranteed to be completely secure. Users should therefore also take appropriate measures to protect their own information and access credentials.

6. Cookies

Our website uses cookies and similar technologies to ensure its proper operation, understand how visitors use the website, and, where applicable, provide a more personalized experience.

Users can manage their cookie preferences through the cookie consent mechanism available on the website or through their browser settings.

For further information, please refer to our Cookies Policy.

7. Data Retention

Personal data will be retained only for as long as necessary to fulfil the purposes for which it was collected, to maintain the relevant business or contractual relationship, or to comply with applicable legal and regulatory obligations.

When personal data is no longer required, it will be securely deleted or anonymized where appropriate.

8. Data Sharing and Third Parties

Secure Shop Marketplace SL does not sell or otherwise commercially distribute users’ personal information.

Personal data may be shared with trusted service providers where this is necessary to provide our services or operate our website, such as technology providers, payment service providers, hosting providers, professional advisers, or other service providers acting on our behalf.

Where required, appropriate contractual and security measures will be implemented to protect personal data.

Personal information may also be disclosed where required by law, regulation, court order, or a competent public authority.

9. International Data Transfers

Some service providers or technology platforms used by Secure Shop Marketplace SL may process personal data outside the European Economic Area.

Where personal data is transferred internationally, we will take appropriate measures to ensure that the transfer is carried out in accordance with applicable data protection legislation and that an adequate level of protection is maintained.

10. Third-Party Links

Our website may contain links to third-party websites or services that may be of interest to users.

Once you leave our website by following an external link, Secure Shop Marketplace SL has no control over the content, security, or privacy practices of those third-party websites.

Those websites are subject to their own privacy policies and terms of use. We recommend reviewing their privacy policies before providing them with any personal information.

11. Your Data Protection Rights

Subject to applicable legislation, you may have the right to:

  • Access your personal data.

  • Rectify inaccurate or incomplete information.

  • Request erasure of your personal data where appropriate.

  • Request restriction of the processing of your data.

  • Object to certain processing activities.

  • Request data portability where applicable.

  • Withdraw consent where processing is based on consent.

You may exercise your rights by contacting us through the contact details provided below.

You also have the right to lodge a complaint with the competent data protection supervisory authority if you believe that your personal data has been processed unlawfully.

12. Contact Information

For questions regarding this Privacy Policy or the processing of your personal data, you can contact us at:

Secure Shop Marketplace SL
Paseo del Borne 15, 7E-F
07012 Palma de Mallorca
Spain

Email: info@secureshop.com.es
Telephone: +34 871 590 164
International: +44 1202 864760

13. Changes to This Privacy Policy

Secure Shop Marketplace SL reserves the right to modify this Privacy Policy when necessary to reflect changes in our services, technologies, legal requirements, or data processing practices.

Any updated version will be published on this page. We recommend that users review this Privacy Policy periodically to remain informed about how their personal information is protected and used.